A free strategy session is included in all packages ($250.00 value)

Level 1 Package (8 weeks)

• Organize a customer database suited for the business’ demands
• Create telephone script
• Conduct post-purchase telephone assessment for current clients
• Outcomes analysis and summarization
• Client follow up

Level 2 Package (16 weeks)

• Level 1 Package
  • Organization evaluation
  • Customized e-mail surveys
  • Survey distribution to present and former clients
  • Promotional offers
  • Metrics analysis and reports

Level 3 Package (24 weeks)

• Level 2 Package
• Extended customer contacts
• Employee interviews and/ or observation
• Testimonial surveys and keywords for SEO
• Planned focus group events
• Gap Analysis
• Marketing strategy evaluation
• Customer appreciation package

(VIP Day) Private Coaching

• 8 hours of training time [(2) 4-hour sessions]
  • Understand and define your style of customer service
  • Learn skills for improving customer service
  • Expand management skills vital for company’s vision
• Training tailored to business strategy
• 1 free follow up hour

Following this initial package all training design, development, and delivery time will be invoiced at an hourly rate.             

Additional Services

• Employee training via teleconference
• On-site workshop(s)
• Webinars
• Training materials