About Us

APT Pathway is located in Chicago, IL

APT Pathways is a customer management consultant company.  We specialize in assisting solo and entrepreneurs by maximizing the customer experience and building positive relationships with customers.  Anita Polk is owner and founder of APT Pathways and has worked for over 15 years managing relationships with clients in the pharmaceutical industry.  After witnessing and experiencing frequent poor customer service from employees of small businesses, she became disturbed that businesses were losing valuable customers without the benefit of knowing why.  Some managers, along with their employees, are insolent and without regard for the customer’s patronage, which is the X-factor towards the entrepreneur’s success.

Anita decided to launch APT Pathways to offer solo and entrepreneurs an avenue to deliver the ultimate customer experience.  She consults businesses on techniques to improve customer relations, stimulate customer interest in the product or service, and re-energize marketing strategies.  The company’s mission is to place small businesses on the path to success through delivering excellent customer experiences.  Services are customized to fit business and client needs.  Sometimes businesses need only minute adjustments to amaze and maintain customer loyalty.  APT Pathways lays the foundation for customer retention, brand recognition, business growth, and increasing the efficiency of product delivery and service.  Anita recognizes that customers do not buy goods and services, but the value derived from the goods and services.  Anita’s passion is to bring significant value to your customers.

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